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rent a car faq car hire FAQ rentacar FAQ _ BULGARIA

RENT A CAR BULGARIA Val & Kar - FAQ 

Q: What kind of insurance is included in the price?

А:
All major insurances that are possible for the territory of Bulgaria. Full auto assistance 24/7 only for the territory of Bulgaria.

Q: What kind of insurance is not included in the price?

А:

The rental price does not include

- Super Cover For Damages
- Super Theft Protection

Waives your responsibility to the excess amount.

Q: Should I pay additional fees?

A:

Additional charge is after office hours, national holidays, Sunday and Airport fee for all Bulgarian Airports.

Additional equipment is charged as follows:

Snow chains - 1 € / day, maximum charge 20 € per rental /max. rental 30 days/.

Baby seat, Booster - 1 € / day, maximum charge 15 € per rental /max. rental 30 days/

Child seat - 1 € / day.

Navigation System - 3 € / day, maximum charge 40 € per rental /max. rental 30 days/ (Deposit/Excess 50 €).

Additional charges and insurances:

Delivery /collection in the city of Sofia - 8 €.

Second additional driver can be added - 3 €/day.

Airport fees: Sofia Airport - 10 €, Varna Airport - 12 €, Plovdiv Airport, Burgas Airport - 15 €.

Super Cover for Damages - see Val & Kar tariff. Additional insurance that frees the customer from liability for damage, but does not relieve the submission of the required documents and payment of an administrative fee.

Super Theft Protection - see Val & Kar tariff . Additional insurance that frees the customer from liability for theft, but does not relieve the submission of the required documents and payment of an administrative fee.

In case of damage or theft to rented vehicle, a police protocol or mutual agreement statement is required. Otherwise additional insurance reducing your Non-Waivable Excess will be invalid.
In case no other vehicle/participant is invloved in the accident and the police has refused to attend the scene, the customer should provide reference number from his call with the police.

Incident Administration fee: In case of an accident, there is a non-waivable fee of € 50.00 to cover administration expenses, irrespectively of driver’s liability.

Winterization fee: 2.00 € per day, maximum charge 20 € per rental /max. rental 30 days/ is charged from 1st November until 31st March. All car groups are equipped with winter tyres, winter windscreen washer fluid and ice-scrapers.

Driver: 25 € /8 hours, Mon.-Friday/, over 8 hours - 6 € / hour, weekend/holidays - 50 € /8 hours/, over 8 hours - 12 € / hour.

Out of hours service: 10 € fee applies for all contracts from 6:30 to 9:00; 18:00 to 22:30, 18 € from 22:30 to 6:30 - Monday till Saturday. For Sunday and national holidays 20 € from 6:30 to 9:00, 10 € from 09:00 to 18:00, 20 € from 18:00 to 22.30, 28 € from 22:30 to 06:30.


Q: Can we travel abroad with Val-Kar vehicles?

A: Yes with the most. Class "0" - low cost cars-7 years and older are not available for travelling abroad. You have to give us a notice at least 48 hours in advance and pay 20 euros additional fee once per rental for travelling abroad and 10 euros power of Attorney for driving the car cross the borders.

Car assistance abroad insurance - 15 days - 33 €, 30 days - 53 €.

Limit of kilometers - 450 km / day for contracts up to 7 days. Additional mileage 0.09 € / km.

Warning: there are some additional documents required to cross some borders and customs. Please contact us for more information.

Q: What am I suppose to do in case of car accident? Should I pay anything?

A: Please contact immediately Traffic Police on phone number 165 or 112 and then request all necessary paperwork you need for the insurance companies from the police officers. Please inform Val-Kar immediately about your health state, any damage caused to the vehicles and please try to describe what happened in the most precise way so we can organize any kind of support on your behalf e.g. ambulance, road assistance etc. You pay nothing in case you are not responsible for the accident that happened and we will provide a replacement vehicle ASAP.

An administrative fee of 50 Eur is payable in case the renter is responsible for the accident. This fee could reach the amount of the safety deposit/excess in case of more considerable damage

NONE of insurances is valid in case of alcohol or drug abuse (including prescribed medicines required refraining from driving) and the repair is subject of payment by the renter. The whole deposit is non refundable and additional penalty for missed benefits will be added.

Q: Is there a mileage limitation?

A: For the territory of Bulgaria no limit for kilometers. There is limit for kilometers only for the contracts when travelling abroad for less then 7 days - 450km/day. For contracts over 7 days when travelling abroad no limit for kilometers.

Q: What is the purpose of the safety deposit or excess?

A: The safety deposit or excess is an obligation because of the following reasons: you are supported with vehicle fully loaded with fuel (in case you refuse to reload it) in case you prolong your contract over the phone for a couple of days more In order to cover damage which is not a subject of insurance cases e.g. cigarette burns, tire damage as well as all other damage caused by incompetent driving.

Q: What is Excess?

A: This is your liability in case of accident. This is the first amount you pay.

Q: How can I waive my responsibility?

A: You can waive the responsibility to the deposit if you purchase the Super Cover For Damages & Super Theft Protection.

Q: What is "one way rent" and why should I pay after the company has an office in the 2 places?

A: One-way rent is the service, take it here - return there, rent a car from one city and return it to another city. Bulgaria is a very specific country for the car and van rental business. Demand and supply in different parts of the country is very different and quite seasonal. For this reason, we, like most colleagues, can not have the same cars at different points declared as car rental locations. In other words, the availability of cars is proportionate to the demand for the service, and in certain areas of the country some categories of cars have no demand at all or it is extremely low. This means that a certain type of car hired in one city and returned to another city can wait months to follow client to use it. This is what this fee is in most cases unlike some European, American and others. more developed countries where this is a normal practice repeatedly occurring on a daily basis.

 

 

 

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Rent a car "Val & Каr" Sofia - Borovo
№ 1А, "Nevestina skala" str
+3592 958 65 60
+35988 888 70 20 44

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Contact Us: 0 700 19 002
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GSM:+359 888 70 20 44
e-mail: val_kar@abv.bg
Contact Us: 0 700 19 002
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Business building 21st century, fl. 4, office № 8
GSM: +359 888 70 20 44
Contact Us: 0 700 19 002
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GSM:+359 888 70 20 44
e-mail: val_kar@abv.bg
Contact Us: 0 700 19 002
rent a car in Stara Zagora | car hire in Stara Zagora | cheap rental cars
GSM:+359 888 70 20 44
e-mail: val_kar@abv.bg
Contact Us: 0 700 19 002
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GSM:+359 888 702 044
e-mail: val_kar@abv.bg
Contact Us: 0 700 19 002
rent a car in Stara Zagora | car hire in Stara Zagora | cheap rental cars
GSM:+359 888 702 044
e-mail: val_kar@abv.bg
Contact Us: 0 700 19 002
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